Refund policy

At 4Paws™, we are committed to delivering quality products and exceptional service. Please review this policy carefully, as it governs all returns, refunds, and related claims.

1. Eligibility for Returns

Due to the custom, on-demand nature of our products, returns are only accepted under the following conditions:

• Manufacturing defects
• Incorrect items shipped

Returns are not permitted for:

• Incorrect size selection
• Change of mind
• Pet disinterest in the product
• Minor color or material variations

2. Reporting Issues

• All issues must be reported within 10 calendar days of delivery.
• Claims must include:
• Clear photographic or video evidence of the defect or error
• The original order number

Failure to provide required documentation within the stated timeframe may result in denial of the claim.

3. Return Authorization

• If your claim is approved, you will receive:
• Written instructions
• A Return Merchandise Authorization (RMA) and designated return address
• Items must be shipped back within 10 calendar days of RMA issuance.
• Unauthorized returns, including those sent to the original shipping address, will not be refunded.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the item is confirmed defective or incorrect.

5. Lost or Undelivered Packages

• If a package is lost in transit or shows no delivery status after a reasonable timeframe, we may reship or refund after the carrier completes its investigation.

Orders marked as Delivered by the carrier are not eligible for automatic refund or reshipment.

6. Refunds

• Refunds are issued to the original payment method after the returned item is received and inspected.
• Processing typically takes 3–7 business days, but additional delays may occur depending on your financial institution.
• We reserve the right to deduct any applicable restocking fees or shipping charges where permitted by law.

7. Non-Returnable Items

• Used grooming tools
• Consumable pet items
• Products damaged by pets
• Clearance or final sale items

8. Fraud Prevention

We reserve the right to refuse refunds or returns in cases of:

• Misuse or damage caused by the customer or pet
• Fraudulent activity
• Excessive or suspicious return requests

9. Limitation of Liability

To the maximum extent permitted by law, 4Paws™ shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

10. Contact Us

For assistance, please contact our Customer Support Team: support@4pawspet.com

We aim to respond within 24 hours, Monday–Friday.