Terms of service

Welcome to 4Paws. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. If you do not agree with any part of these terms, you must discontinue use of our website and services.

4Paws sells products through third-party fulfilment partners. Product availability, shipping times, packaging, and product variations may differ depending on the supplier. We reserve the right to modify, update, or discontinue any product or service at any time without notice. Prices for our products are subject to change without notice, and we are not liable for pricing or typographical errors.

By placing an order, you agree to provide current, complete, and accurate purchase and shipping information. We are not responsible for delays or failed deliveries resulting from incorrect information provided by the customer. Once an order has been processed or shipped, we cannot guarantee the ability to cancel or modify it.

Shipping times provided on our website are estimates only. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, high demand, or other factors beyond our control. Once an order is marked as delivered by the carrier, responsibility for the package transfers to the customer. We are not responsible for lost or stolen packages after delivery.

All purchases made through 4Paws are subject to our Return & Refund Policy. We do not accept unauthorized returns or returns sent to our office or personal address. In cases where a return is approved, the customer is responsible for return shipping costs unless the item arrived damaged or incorrect.

We reserve the right to refuse service to anyone for any reason at any time, including suspected fraud, abuse, charge back activity, or policy violations. Fraudulent orders or charge-backs filed without contacting us first may result in account restriction and reporting to payment processors or legal authorities.

Product images and descriptions on our website are provided by suppliers and may vary slightly from the actual product received. We do not guarantee that colors, sizing, or materials will be exactly as displayed, and minor variations do not qualify as defects. Products sold on 4Paws are intended for pet use only. We are not responsible for injury, damage, or loss resulting from misuse or improper use of any product.

All content on this website, including text, images, logos, and branding, is the property of 4Paws and may not be copied, reproduced, or used without written permission. Unauthorised use may result in legal action.

By using our website, you agree to indemnify and hold harmless 4Paws, its owners, employees, and partners from any claim or demand arising from your breach of these Terms of Service or your violation of any law or third-party rights.

We may update these Terms of Service at any time. Continued use of our website following changes constitutes acceptance of the revised terms. It is your responsibility to review this page periodically for updates.

If you have any questions regarding these Terms of Service, please contact us at: support@4paws.com